Terms and Conditions

1. Introduction

CareBridge NE helps customers connect with local service providers for selected services in active service areas.

2. Acceptance of Terms

By using the website, submitting a booking, joining as a provider, or contacting CareBridge NE, the user agrees to these terms.

3. Services

CareBridge NE currently supports selected services. Upcoming services may be shown as Coming Soon and may not be immediately available.

• Electrician
• Carpenter
• Painter
• Welder
• False Ceiling
• CCTV Installation
• AC Services
• AC Gas Refill
• AC Fittings

4. Service Availability

Services are available only in selected active service areas and are subject to provider availability.

5. Booking Process

Customer submits a booking request. CareBridge NE reviews and coordinates. A provider is assigned only after availability and payment conditions are checked. A Booking ID is generated for tracking and admin use.

6. Payments

Payment may be collected through UPI, QR, bank transfer, cash, or another approved mode. Payment is manually verified in Phase 1. CareBridge NE will not treat payment as confirmed until admin verifies it. Pay Later may be allowed only with admin approval.

7. Customer Responsibilities

Customer must provide correct name, mobile number, location, service details, and access to the service location. Customer must not misuse service providers or the platform.

8. Provider Responsibilities

Provider must give accurate information, provide service professionally, and follow the agreed service scope.

9. Cancellation

Cancellation depends on service status, provider assignment, and work progress. The refund policy applies separately.

10. Limitation of Liability

CareBridge NE coordinates services and does not guarantee every outcome beyond reasonable coordination and support. Liability is limited to the amount paid for the specific service, where applicable.

11. Misuse

Fraudulent booking, false payment proof, abusive behavior, or misuse may lead to cancellation or suspension.

12. Changes to Terms

CareBridge NE may update these terms from time to time.