Privacy Policy

1. Introduction

CareBridge NE respects user privacy.

2. Information Collected

• Name
• Mobile number
• Email if provided
• Service requested
• State and service location
• Booking details
• Payment reference/UTR if submitted
• Provider application details
• Communication logs
• Uploaded documents if used later

3. How Information Is Used

• To create booking
• To contact customer
• To assign provider
• To verify payment
• To manage provider onboarding
• To improve service operations
• To maintain records and compliance

4. Sharing of Information

Information may be shared with assigned providers only as needed to complete service. Authorized admin users may access information for service coordination. Data is not sold to advertisers.

5. Payment Information

CareBridge NE may store payment reference/UTR and verification status. Users should not share card passwords, bank passwords, UPI PIN, or sensitive banking credentials.

6. Data Storage

Data may be stored in the website database, local system, Supabase, or another secure backend when connected.

7. Data Security

Reasonable steps are taken to protect user data, but no system can be guaranteed 100% secure.

8. User Rights

Users may request correction or deletion of their data subject to operational and legal requirements.

9. Cookies/Local Storage

The website may use local storage or session storage for app functionality.